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INTRODUCTION

KetoGenics thanks you for visiting our site. PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE. BY ACCESSING OR USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, INCLUDING THE DISCLAIMERS SET FORTH BELOW. IF YOU ARE NOT WILLING TO BE BOUND BY THESE TERMS AND CONDITIONS, INCLUDING THE DISCLAIMERS, YOU MAY NOT ACCESS OR USE THIS SITE.

GENERAL

These terms and conditions apply to ALL transactions made on or through this Website. Your consent to the terms and conditions in this document are an act demonstrating the use of, including clicking any button containing the words "I agree" or similar syntax, or by merely accessing the Website, whether you have read these terms or not. It is suggested that you print this form for your personal records.

By placing an order with us, you will be deemed to have read, understood, and agreed to these Terms and Conditions (collectively, "Terms"). If you do not agree to be bound by these Terms, you may not access or use the Website, or purchase any Product(s) through the Website. By accessing, using or ordering Product(s) through the Website, you affirm that you have read this Agreement and understand, agree and consent to all Terms contained herein.

Corporate Address

KetoGenics
1155 E Twain Ave Ste 108-A
Las Vegas, NV 89169, US

CHANGES TO TERMS AND CONDITIONS

WE RESERVE THE RIGHT, AT OUR DISCRETION, TO MODIFY, ADD, OR REMOVE PORTIONS OF THESE TERMS AND CONDITIONS AT ANY TIME AND EACH SUCH CHANGE SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING. THE DATE OF THESE TERMS AND CONDITIONS IS NOTED UNDER THE "TERMS AND CONDITIONS" HEADING ABOVE. PLEASE CHECK THESE TERMS AND CONDITIONS PERIODICALLY FOR CHANGES. YOUR CONTINUED USE OF THIS SITE FOLLOWING THE POSTING OF CHANGES TO THESE TERMS AND CONDITIONS WILL MEAN YOU ACCEPT THOSE CHANGES.

MEDICAL DISCLAIMERS

The information presented on this Website is in no way intended as medical advice or as a substitute for medical treatment. Nothing stated or presented on the Site is intended to be a substitute for professional medical advice, diagnosis or treatment. This information should only be used in conjunction with the guidance and care of your physician. You should always consult with your physician or other health care professional before taking any medication or nutritional, herbal or homeopathic supplement, beginning any dietary regmin, nutritional or fitness plan or adopting any treatment for a health problem, whether offered on the Site or otherwise. Your physician should allow for proper follow-up visits and individualize your care plan as appropriate. If you have or suspect that you have a medical problem, promptly contact your health care provider. For any products and/or services purchased through this Website, you should carefully read all product packaging and instructions. Never disregard professional medical advice or delay in seeking professional advice because of something that you have read on this website.

THIS SITE DOES NOT PROVIDE MEDICAL ADVICE

The information contained in this site or provided to you in response to a request made or a question asked by you or as a result of the completion of a questionnaire by you (the "Information") is provided for informational purposes only and is intended to provide users with a general understanding of certain wellness and health care topics. The Information should not be considered complete and does not cover all health issues. KetoGenics does not recommend the self-management of health problems nor does it endorse any particular type of medical treatment. The Information should not be used in place of a visit with, call to, consultation or advice from your medical physician or other health care provider. If you suspect you have a medical problem, or should you have any health care related questions, please promptly call or see your physician or other health care provider. You should not conclude by virtue of something you have read on this site or in response to your inquiries or questions that you do not need to consult a health care professional. Never disregard medical advice or delay in seeking medical advice or treatment as a result of something you read on this site or as a result of the answer to any of your e-mail inquiries. The Information is not a substitute for professional medical advice, and nothing contained on this site or in a response to an e-mail is intended to be instructional for medical diagnosis or treatment.

THIS SITE IS INTENDED FOR ADULTS

You should be aware that this site is not intended or designed to attract anyone under the age of 18. We do not collect personally identifiable information from any person we are aware of under the age of 18. By using this site, you acknowledge that you are 18 years or older.

RESTRICTIONS ON USE OF MATERIALS

All materials, including without limitation, graphics, images, HTML, codes, multimedia clips, Java codes, logos, button icons, banners and software, contained in this site are the copyrighted property of KetoGenics.  All trademarks, service marks, and trade names are proprietary to KetoGenics. Unauthorized use of the materials will violate intellectual property rights. All rights not expressly granted in these Terms and Conditions are reserved to KetoGenics. As such, no material from this site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The use of any such material on any other Web site or computer environment is prohibited.

Nothing contained in this site should be construed as granting any license or right to use any trademark, logo, trade name, or design displayed on this site without the written permission of KetoGenics or the respective owner of the trademark.

30-DAY REFUND POLICY

If you are unhappy with our product for any reason, you may return it for a full refund (less shipping and handling fees) within 30 days of the delivery date. Refunds will only be issued to customers who have obtained a Return Merchandise Authorization. You must obtain a Return Merchandise Authorization (RMA) number within the applicable Return Policy period. KetoGenics will not accept returns without a RMA number. Once issued, RMA numbers are valid for 10 business days. KetoGenics must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number on the shipping label of boxes containing the returned product. It is recommended that you ship your package with a tracking number to ensure that it is shipped and delivered within the allotted time frame of 10 business days. KetoGenics orders that are received beyond 10 business days will not be refunded. Product will not be returned unless requested by the customer. Please allow up to 10 business days to process your returns and refund once the returned item has been received.

REFUND POLICY

KetoGenics offers a 30 day refund policy for all paid up front purchases. If you are not completely satisfied with your purchase for any reason and are within 30 days of date of your order, you have the right to claim a full refund (excluding any shipping and handling charges). Simply contact our Customer Care department at +1 833-812-9288 24 hours a day and request an RMA with instructions to return your product.

PRODUCT RETURNS (APPLICABLE TO ALL PAY UPFRONT OFFERS ORDERED)

To return a Product for an exchange due to shipping damage or when cancelling your order within our Refund and Return Policy, please obtain a Return Merchandize Authorization ("RMA") number by contacting the Customer Care Department at support@maxextractlabs.com or by calling +1 833-812-9288 24 hours a day. An RMA number can ONLY be obtained by contacting the Customer Care Department by email or phone.

Please Note: 

We cannot process, or exchange Products marked "Return to Sender." 
To ensure that your account is correctly noted, you must send back Product returns to the address provided below along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number. 

Returned Products must be sent to the following address: 

KetoGenics
1155 E Twain Ave Ste 108-A
Las Vegas, NV 89169, US

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of third-party delivery confirmation system to ensure proper delivery.

SHIPPING TERMS

All processed orders are shipped within 2 business days from the date of your order. Standard ground mail service is shipped via the combined services of USPS. With our Expedited Priority Processing Option (if available), we will make your shipment our priority and ship your package out the next day for all orders placed before 5PM Pacific Time.  Packages should arrive within three to five (3-5) business days from the shipment date. Please note that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments delivered.

HOW TO CHANGE YOUR SHIPPING

Please note that our Customer Care Department (available at +1 833-812-9288 ) can help you change your delivery schedule if you need to modify any delivery schedule.

CREDIT CARD DESCRIPTOR; BILLING ERRORS

Purchase will appear on your bank statement as "+1 833-812-9288 KetoGenics" By ordering from KetoGenics, you authorize to charge your bank or credit card accordingly. This authority shall remain in effect until and unless you have cancelled future orders of the products as described in this Agreement. If you believe that you have been billed in error, please notify our Customer Care Department at +1 833-812-9288 immediately. If we do not hear from you within 30 days after such billing error first appears on any account statement, the billing will be deemed accepted by you for all purposes, including resolution of inquiries made by your credit card issuer. You are deemed to have released KetoGenics from all liabilities and claims of loss resulting from any error or discrepancy that is not reported within thirty (30) days of its appearance on your credit card account statement.

PAYMENT OPTIONS

A valid credit or debit card (Visa MasterCard or Discover) is required for purchase. KetoGenics does not accept prepaid cards, checks, gift cards, bank transfers or purchase orders as a means of payment.

PAYMENT POLICY

Visa, MasterCard and Discover are the only acceptable forms of payments. Payments must be made in the currency in which the order was placed. Some credit card companies may impose a “Foreign Transaction Fee” even though your transaction is denominated in your local currency. This is an arbitrary fee that occurs in a small number of cases and accrues entirely to the credit card–issuing bank. KetoGenics does not control these bank-imposed fees nor does derive any benefit from them, monetary or otherwise; we are therefore unable to accept responsibility for the fees.

You will be charged in full at checkout for the package you selected plus any shipping and handling charges that apply to the order and sales tax (if applicable). If you are dissatisfied with your purchase in any way, you may return the product for a refund in accordance with the return policy.

REPRESENTATIONS; DISCLAIMERS

It is our Company mission to provide our customers with the finest Products available. We believe in the efficacy of the Products we sell. The information provided by our Websites or this Company is not a substitute for a face-to-face consultation with your health care professional and should not be construed as individual medical advice. Individual results will vary.

The Product is intended for use by persons at least 18 years of age. If you are pregnant, nursing or taking any medication, you represent and warrant that you either have consulted, or will consult, with a health care professional before taking the Product, and you will cease immediately taking the Product and will contact a health care professional if you experience any ill effects or unintended side effects of the Product.

We want you to have the most accurate information concerning the Product. The information we communicate to you about the Product and/or its efficacy is obtained from independent third parties such as educational institutions, scientific and news articles and agencies, nutritional specialists, scientific reports and researchers ("Information Sources"). We do not warrant or represent that Information Sources are not error-free, nor do we warrant any Information Source or the methods that they use to arrive at their conclusions. All Product specifications, performance data and other information on our Websites are for informational and illustrative purposes only, and do not constitute a guarantee or representation that the Product will conform to such specifications or performance data.

We do not guarantee that you will have any specific or particular result or benefit from the Product, or that your experience will match those of others who use the Product. Individual results will vary from person to person.

YOUR REPRESENTATIONS

You represent that you are at least 18 years of age and that you will not permit a person under 18 to order, or use, the Product(s). You represent that the information provided by you when placing your order is up-to-date, materially accurate and sufficient for us to fulfill your order in a timely and efficient manner. You are responsible for maintaining and promptly updating your account information with us and keeping such information (and any passwords given to you for the purposes of accessing the Website and/or purchasing Products) secure against unauthorized access. Unless agreed otherwise or required by applicable law, any warranties provided in relation to the Product only extend to you on the understanding that you are a user, and not a reseller, of the Product. You shall not re-sell, re-distribute or export any Product that you order from the Website.

You agree to pay for the Product and any taxes, shipping or handling of Product as such costs are specified by us on the Website when you submit your purchase order. Payment shall be made prior to delivery or by such methods as indicated on the Website (and not by any other means unless we have given our prior consent to such alternative payment methods).

REJECTION, DAMAGE OR LOSS IN TRANSIT

We shall not be liable and you shall not be entitled to reject Product delivery, except for damage to the Product or any part thereof occurring in transit (where the Product is carried by our own transport or by a carrier on our behalf), and where we are notified of such damage within five (5) business days of your receipt of the Product.

LIABILITY LIMITATION

TO THE MAXIMUM EXTENT LEGALLY PERMITTED, WHETHER OR NOT COMPANY WAS AWARE OR ADVSED OF THE POSSIBILITY OF DAMAGES, AND WHETHER OR NOT THE LIMITED REMEDIES PROVIDED HEREIN FAIL OF THEIR ESSENTIAL PURPOSE, OUR AGGREGATE LIABILITY (WHETHER FOR BREACH OF CONTRACT, TORT OR ANY OTHER LEGAL THEORY) SHALL IN NO CIRCUMSTANCES EXCEED THE COST OF THE PRODUCTS YOU ORDERED. FURTHER, UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST REVENUE, OR COST OF COVER. THE PRODUCTS ARE SOLD AND DELIVERED TO YOU "AS IS" WITH NO WARRANTY WHATSOEVER. EXCEPT AS EXPRESSLY STATED OTHERWISE IN THIS SECTION, WE MAKE NO EXPRESS WARRANTIES OR REPRESENTATIONS AND WE DISCLAIM ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless KetoGenics dba KetoGenics, its officers, directors, shareholders, employees, independent contractors, telecommunication providers, and agents, from any and and all claims, actions, loss, liabilities, expenses, costs, or demands, including without limitation legal and accounting fees, for all damages directly, indirectly, and/or consequentially resulting or allegedly resulting from your misuse of the Website, or your breach of any of these terms and conditions of this Agreement. We shall promptly notify you by electronic mail of any such claim or suit, and cooperate fully (at your expense) in the defense of such claim or suit. If we do not hear from you promptly, we reserve the right to defend such claim or suit and seek full monetary compensation from you.

NOTICES

Any notice or other communications arising in relation to this Agreement shall be given in writing by sending a letter to our company address:

KetoGenics
1155 E Twain Ave Ste 108-A
Las Vegas, NV 89169, US

In the case of sending notices to you, Company will use the address you provided to Company when you ordered your Product.

TERMINATION

We reserve the right to terminate your access to or use of this Website and/or your subscription to the Product should we believe that you have violated any of the terms of this Agreement or if we believe you have sought, in bad faith, charge backs, credit backs, Product returns, discounts or any other conduct designed to injure, harass or disrupt this Website or the Company's business operations.

FRAUD

We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any Web Site order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We fully reserve the right to cooperate with authorities to prosecute offenders of the law.

JURISDICTION

The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. Notwithstanding the provision in the preceding paragraph with respect to applicable substantive law, any arbitration conducted pursuant to the terms of this Agreement shall be governed by the Federal Arbitration Act (9 U.S.C., Secs. 1-16).  These Terms and Conditions shall be governed and construed in accordance with the United States laws of Florida.  Any dispute, controversy or claim, including whether the claims asserted are arbitrable, will be referred to and finally determined by arbitration in accordance with the JAMS International Arbitration Rules. The Tribunal will consist of one arbitrator. The place of arbitration will be Florida. Final judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

INTELLECTUAL PROPERTY RIGHTS

The Website, and all content appearing therein, are the sole and exclusive property of the Company or its licensors. No license or ownership rights in or to any content of the Website are conveyed to you by reason of this Agreement or your purchase of Product. The Website and its content are protected under the laws of copyright and trademark. Unless otherwise permitted by law, you may not copy, republish or transmit any portion of the Website without Company's prior written consent.

CONTRACTUAL PARTIES

Your contractual partner for purchases is:

KetoGenics
1155 E Twain Ave Ste 108-A
Las Vegas, NV 89169, US

CONTACT INFORMATION

You can contact us via e-mail by clicking or calling us at our toll free number. When contacting us, please include information that will help us identify your account so we can assist you with your inquiry or request.

If you need further assistance, please contact us at: 
support@trueketogenics.com 
or
Tel:+1 833-812-9288 24 hours a day

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